Empowering Storage Support with AI + Human Expertise
Your 24×7 Hybrid Solution for Smarter, Scalable Technology Operations
In today’s multi-vendor data center environments—especially with the rapid evolution of end-of-life (EOL) system support—IT teams face mounting challenges.
Over the past 15+ years as a trusted technology support resource, we’ve seen firsthand the common hurdles:
- Fragmented or outdated knowledge bases
- Difficulty sourcing skilled technical staff
- Limited access to verified replacement parts
- Inconsistent or delayed customer responses
These gaps slow down service, increase costs, and can create the impression that even capable teams lack the right expertise.
Introducing InsightVault Tech Support AI
To solve these challenges, we built InsightVault Tech Support AI—a suite of intelligent, domain-trained models designed to bridge the gap between automation and human expertise.
Our AI resolves up to 90% of issues related to unsupported or EOL systems, providing verified, step-by-step guidance drawn from thousands of real-world scenarios. When deeper intervention is needed, the system Suggest the case to expert human engineers— *Storage Mentors —for Further assistance on a time-and-material (T&M) basis.
This creates a powerful AI + Human hybrid support model—efficient, always available, and continuously learning.
Proven Results You Can Measure
- 50% reduction in operational labor costs
- 10× faster mean time to resolution (MTTR)
- Instant, reliable answers for Level 1 & 2 engineers
- Seamless workflow integration into existing systems
- Full coverage for legacy and multi-vendor technologies
Recently, InsightVault’s hybrid model resolved a Severity 1 incident for a client running unsupported infrastructure—preventing downtime and eliminating the scramble for the right expert at the right moment. (References available upon request.)
Why InsightVault?
Unlike traditional third-party or OEM-bound support, InsightVault combines AI precision with deep human experience, making your operations:
- Scalable — adapt quickly to demand
- Secure — built with data privacy in mind
- Cost-effective — deliver more value with less effort
- Sustainable — extend the life of your existing assets
With InsightVault, organizations can boost uptime, reduce overhead, and empower their support teams without sacrificing accuracy or reliability.
Let’s Unlock Your Support Potential
Empower your data center operations with InsightVault’s intelligent support ecosystem.
Experience the perfect balance of AI automation and human expertise—where every issue gets the right response, the first time.
👉 Request a Demo & Free Trial and discover how InsightVault can transform your technology support experience.
